Who we are
This Privacy Policy (“Policy”) describes how Luxology Travel (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our website [www.luxologytravel.com] (the “Website”). By accessing or using our Website, you acknowledge that you have read and understood this Policy.
What personal data we collect and why we collect it
We may collect personal information from you when you voluntarily provide it to us, such as when you create an account, make a reservation, submit a contact form, or interact with our Website in any other way. The types of personal information we may collect include:
- Full name
- Contact information (e.g., email address, phone number, mailing address)
- Payment information (e.g., credit card details)
- Passport information
- Travel preferences
- User-generated content (e.g., reviews, comments, photos)
- Any other information you choose to provide to us.
1.2 Automatically Collected Information When you visit our Website, we may automatically collect certain information about your device, browsing actions, and patterns. This may include:
- IP address
- Browser type and version
- Operating system
- Referral source
- Website navigation paths
- Date and time of your visit
- Pages viewed
- Time spent on each page
- Clicks
- Other diagnostic data
We may collect this information using cookies, web beacons, and similar technologies. You can manage your cookie preferences through your browser settings.
- Use of Information
We may use the personal information we collect for the following purposes:
- To provide and maintain our services
- To process and fulfill reservations and transactions
- To communicate with you regarding your account, bookings, and customer service inquiries
- To personalize your experience on our Website
- To improve our services, website functionality, and user experience
- To send you promotional offers, newsletters, and marketing communications (with your consent)
- To detect, prevent, and address technical issues and security breaches
- To comply with legal obligations and enforce our terms and conditions
- To conduct research and analysis for business development purposes
We will only process your personal information for the purposes outlined in this Policy and will retain it for as long as necessary to fulfill those purposes, unless a longer retention period is required or permitted by law.
- Sharing of Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may engage third-party service providers who assist us in operating our Website and providing our services (e.g., payment processors, customer support services). These service providers are bound by contractual obligations to handle your personal information confidentially and securely.
- Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies, law enforcement).
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
- Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Your Rights and Choices
You have certain rights regarding your personal information, subject to applicable data protection laws. These rights may include the right to access, rectify, delete, restrict or object to the processing of your personal information. You may also have the right to data portability and the right to withdraw consent. To exercise these rights, please contact us using the information provided in Section 7.
- Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information.
- Contact Us
If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us by email at:
- Changes to the Policy
We may update this Policy from time to time to reflect changes in our privacy practices. The revised Policy will be effective upon posting on this page, with the updated date indicating the last revision. We encourage you to review this Policy periodically for any changes.
By continuing to use our Website after the effective date of any changes, you accept and agree to the updated Policy.
Note: This sample privacy policy is for informational purposes only and does not constitute legal advice. It is essential to consult with a legal professional to ensure compliance with applicable privacy laws and regulations specific to your jurisdiction and business requirements.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites and other analytics
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.